FAQs Frequently Asked Questions
Showing 30 of 30 FAQs.
#1 How do I unregister / withdraw a player from a tournament?
Use the **Remove** button on the *Manage Tournament Lines* page for that event. It does everything in one click — voids the ledger charge, clears the RSVP, and removes the …
#2 What happens when I void a transaction on a player's ledger?
The transaction is marked **VOIDED** so the balance no longer counts. If the charge was a tournament-entry fee, the player is **also automatically removed from that tournament** and their RSVP …
#3 What do the 5 colored RSVP dots on event cards mean?
The colored dots show how each teammate has responded to an event — and, for paid events, whether they've also paid.
#4 How do I RSVP and pay for a tournament?
Open the tournament event and tap **Going**. If the event has an entry fee, you'll be taken through the registration flow (line selection + entry-fee bill + no-refunds agreement) before …
#5 How do I connect my team's Stripe account to accept card payments?
Go to **Finance → Payment Settings** and click **Connect with Stripe**. Complete Stripe's onboarding (business info, bank account). Once Stripe shows *Connected*, players can pay you by card and payouts …
#6 What does "Pass card processing fee to players" do, and should I turn it on?
When **ON**, players see a small surcharge at checkout that covers Stripe's processing fee, so your team receives the **full base price**. When **OFF**, your team absorbs Stripe's fee (roughly …
#7 How do I (a parent) pay my child's team balance with a credit or debit card?
From your **Parent Dashboard**, click **Make Payment for {child}** on the team that has a balance, pick **Credit/Debit Card** from the payment-method dropdown, and check out via Stripe. Your child's …
#8 How do I turn on SMS notifications, and how do I opt out?
Add a phone number to your profile, click **Verify now**, agree to the SMS terms, enter the 6-digit code we text you, and you're set. To stop receiving texts at …
#9 How do I create a private group chat with my teammates?
On the chat page, click **New Group**, give it a name, pick the teammates you want, and submit. You're the owner — use the gear icon at the top of …
#10 How do polls work, and why do I see a gold banner at the top of the chat?
Anyone in the chat can create a poll. While a poll is active, a gold pill (`🗳 {question} — Please Choose · {countdown}`) shows at the top of the room …
#11 How do app updates work — when do I update from the store vs when does it happen automatically?
Most updates happen **silently in the background** — you'll just notice new features or fixes the next time you open the app. Bigger changes (new system permissions, native libraries) ship …
#12 How do I pin and unpin chat messages?
Hover or long-press a message and tap the **pin icon**. A *Pinned* badge appears on the message and the **pin button at the top of the chat** opens a side …
#13 When does an @-mention actually text the person, and when does it stay silent?
An @-mention texts the person **only if** they have a verified phone number with Direct Alerts on, they've been inactive in that room for **15+ minutes**, and they haven't already …
#14 How do I auto-create a Zoom meeting on a team event?
When creating a team event, tick **Auto-create a Zoom meeting**. The platform calls the Zoom API and wires the join link into the event's *Join Meeting* button. For recurring events, …
#15 How do I create a team expense and pick the right Charge Type (Team / Player / Staff)?
From the team's finance area, click **Create Expense**. Pick a Charge Type — **Team Charge** splits across selected members, **Player Charge** bills a single player, and **Staff Charge** is staff-only. …
#16 What is the 1-week-before tournament FINAL NOTICE, and what does the Keep / Drop link do?
When a tournament is exactly **7 days away**, every registered player who hasn't paid yet gets a **FINAL NOTICE** email with a pay link. At the same time, their team …
#17 How do I invite a coach to my team, and what can a coach see once they accept?
Browse the **Coaches Directory** at [`/coaches/`](/coaches/), find the coach, click **Invite**, and pick which of your teams to add them to. Coaches who accept land on the team **as a …
#18 I got an email and push notification that a credit card payment came in — do I need to do anything?
**No action required.** The notification just lets you know a Stripe card payment has cleared and the player's balance has been updated automatically. The Payments page already reflects it.
#19 How do I edit my jersey number, jersey name, and uniform sizes on the My Sizing page?
Open **My Sizing** from your team dashboard, fill in your shirt size, pants size, jersey name, and player number, then click **Save Preferences**. Your sizing pre-fills any uniform order you …
#20 How do players order a uniform, and how does the team manager mark the order paid?
Players open the uniform package, confirm sizes pre-pulled from My Sizing, pick a payment method, and submit. The order shows as **Awaiting Payment Verification** until the team manager confirms payment …
#21 How do I generate a Team Uniform Sizing Report?
Go to **Manage → Uniforms** and click **Generate Sizing Report**. The report lists every active player with shirt size, pants size, jersey name, jersey number, and any package-based uniform selections …
#22 How do I sell something on the Marketplace from my phone or the website?
Tap **+ Sell** in the Marketplace toolbar (mobile or web). Pick a category, add up to **12 photos**, set a price, choose your shipping options, and post. Your accepted payment …
#23 How does messaging on the Marketplace work — will I get notified when a buyer reaches out?
Yes. When someone messages you about a listing, you'll get an **email + push notification** (and a count on the bell icon). Tap the push and you land on the …
#24 How do I sign in with Face ID or Touch ID?
After your first email-and-password sign-in, the app remembers you. The next time you open it (or come back after a period of inactivity), the system Face ID / Touch ID …
#25 I signed up but can't log in — what's the email-verification step?
Accounts created through the mobile app must **verify their email** before logging in. Open the verification email we sent (check spam) and click the link. If you can't find the …
#26 How do I contact support?
Visit [**thepaintballnetwork.com/contact**](https://thepaintballnetwork.com/contact) and fill out the form (name, email, optional phone, issue category, message). After reCAPTCHA verification you'll see a thank-you confirmation. We get back to you **within 48 hours**.
#27 What is Team Calls, and where do I find it?
**Team Calls** is your team's reference list of codes (plays, signals, lane zones — anything you call out on the field) plus a quiz to test yourself on them. Find …
#28 How do I add or import my team's codes?
Open **Team Calls** → **Edit Team Calls**. You can add categories and codes one at a time, or click **Import from File** to bulk-load from a CSV, Excel, or Word …
#29 How do I take the Team Calls Quiz, and how is it scored?
From the Team Calls page, click **Take Quiz**. You get one question per active code, 15 seconds each, with letter-then- chip selection. At the end you get a score, a …
#30 Where can I see how my team is doing on the Team Calls Quiz?
From Team Calls, click **View Player Scores**. You'll see a leaderboard of every player on the team, plus an **Activity** card and a **Most-Missed Codes (Last 30 Days)** card. Click …