All FAQs

#18. I got an email and push notification that a credit card payment came in — do I need to do anything?

Finance Role

Audience: Team admins, members with the FINANCE role.

Short answer: No action required. The notification just lets
you know a Stripe card payment has cleared and the player's balance
has been updated automatically. The Payments page already reflects
it.

What the notification means

  • A player (or parent) paid their team balance by credit / debit
    card
    via Stripe.
  • The payment cleared, so the player's bill is marked paid and the
    team's net is on its way to your bank account.
  • The Payments page shows the row labeled Credit Card (used to
    show as Other — fixed 2026-04-28).

Why we send it

Before this notification existed, the only way to spot a card
payment was to refresh the Payments page. Now you find out
immediately — useful for confirming "hey, did the entry fee go
through?" before a tournament starts.

Who gets it

  • The team owner, and
  • Anyone on the team with the FINANCE role.

Both an email and a push notification to the mobile app.

Notes / gotchas

  • Existing card payments were relabeled. If you check the
    Payments page now, prior card-payment rows that used to say
    Other will already show as Credit Card. The change is
    cosmetic — no money moved.
  • The notification is for Stripe card payments only. Venmo /
    CashApp / Zelle / cash payments still flow through the
    pay-then-manager-verifies path and don't trigger this email.

Video

  • File: videos/18-card-payment-notification.mp4 (to be
    recorded)
  • Suggested length: 30–45 seconds
  • Suggested script:
    1. Show a player paying by card (10s)
    2. Cut to admin's email inbox + phone push (5s)
    3. Open Payments page, show the new Credit Card row (10s)
    4. Note: no action required, just confirmation (5s)

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