All FAQs

#8. How do I turn on SMS notifications, and how do I opt out?

Everyone

Audience: Everyone.

Short answer: Add a phone number to your profile, click Verify
now
, agree to the SMS terms, enter the 6-digit code we text you, and
you're set. To stop receiving texts at any time, reply STOP to any
of our messages.

Step-by-step (turning on SMS)

  1. Open your Profile and add (or confirm) your phone number.
  2. Anywhere on the site you see the gold "Get SMS notifications"
    banner, click Verify now. Or open the verification modal from
    your profile.
  3. Tick the box agreeing to the SMS Terms and Privacy Policy
    (thepaintballnetwork.com/sms-policy/).
  4. Click Send Verification Code — we text you a 6-digit code.
  5. Enter the code in the modal (it expires in 10 minutes; Resend
    Code
    is available).
  6. On success, your number shows as Verified on your profile and
    SMS notifications start flowing.

What you'll get texts about

  • Direct Alerts when teammates @-mention you in a team chat
    — but only when you've been "stepped away" for 15+ minutes
    and we haven't already SMS'd you about that room in the last
    30 minutes (so a flurry of mentions doesn't become a flurry
    of texts).
  • Future SMS categories will be added over time and listed on the
    SMS Policy page.

Step-by-step (opting out)

  • Reply STOP to any text we send — Twilio confirms the opt-out
    immediately. We will not text that number again.
  • Reply HELP to get a help reply with contact info.
  • You can also disable Direct Alerts specifically (without opting
    out of the carrier number) under chat settings — toggle
    Direct Alerts off.

Notes / gotchas

  • Changing your phone number resets verification. If you swap
    numbers in your profile, the new one is unverified by default —
    you'll see the Verify now banner again. Re-verify and you're
    back on.
  • We will never text from a different number. If you get a text
    asking you to click a sketchy link claiming to be from
    ThePaintballNetwork, it isn't us — report it.
  • Message and data rates may apply (carrier dependent).

Video

  • File: videos/08-sms-verify.mp4 (to be recorded)
  • Suggested length: 45–60 seconds
  • Suggested script:
    1. Show profile with phone number + the Verify now banner (10s)
    2. Open modal, tick consent box, send code (10s)
    3. Receive text on phone, enter 6-digit code, success (15s)
    4. Demonstrate STOP reply and the Twilio confirmation (15s)

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