#8. How do I turn on SMS notifications, and how do I opt out?
Everyone
Audience: Everyone.
Short answer: Add a phone number to your profile, click Verify
now, agree to the SMS terms, enter the 6-digit code we text you, and
you're set. To stop receiving texts at any time, reply STOP to any
of our messages.
Step-by-step (turning on SMS)
- Open your Profile and add (or confirm) your phone number.
- Anywhere on the site you see the gold "Get SMS notifications"
banner, click Verify now. Or open the verification modal from
your profile. - Tick the box agreeing to the SMS Terms and Privacy Policy
(thepaintballnetwork.com/sms-policy/). - Click Send Verification Code — we text you a 6-digit code.
- Enter the code in the modal (it expires in 10 minutes; Resend
Code is available). - On success, your number shows as Verified on your profile and
SMS notifications start flowing.
What you'll get texts about
- Direct Alerts when teammates @-mention you in a team chat
— but only when you've been "stepped away" for 15+ minutes
and we haven't already SMS'd you about that room in the last
30 minutes (so a flurry of mentions doesn't become a flurry
of texts). - Future SMS categories will be added over time and listed on the
SMS Policy page.
Step-by-step (opting out)
- Reply STOP to any text we send — Twilio confirms the opt-out
immediately. We will not text that number again. - Reply HELP to get a help reply with contact info.
- You can also disable Direct Alerts specifically (without opting
out of the carrier number) under chat settings — toggle
Direct Alerts off.
Notes / gotchas
- Changing your phone number resets verification. If you swap
numbers in your profile, the new one is unverified by default —
you'll see the Verify now banner again. Re-verify and you're
back on. - We will never text from a different number. If you get a text
asking you to click a sketchy link claiming to be from
ThePaintballNetwork, it isn't us — report it. - Message and data rates may apply (carrier dependent).
Video
- File:
videos/08-sms-verify.mp4(to be recorded) - Suggested length: 45–60 seconds
- Suggested script:
1. Show profile with phone number + the Verify now banner (10s)
2. Open modal, tick consent box, send code (10s)
3. Receive text on phone, enter 6-digit code, success (15s)
4. Demonstrate STOP reply and the Twilio confirmation (15s)
Was this helpful?
Log in
to leave feedback.