All FAQs

#11. How do app updates work — when do I update from the store vs when does it happen automatically?

Everyone

Audience: Everyone (mobile users).

Short answer: Most updates happen silently in the background
you'll just notice new features or fixes the next time you open the
app. Bigger changes (new system permissions, native libraries) ship as
a regular App Store / Play Store update that you install the
normal way.

The two kinds of updates

1. In-app updates (most common)

  • Delivered automatically when you open the app — no store visit
    needed.
  • Used for: new features, UI improvements, bug fixes, copy changes.
  • The check happens silently in the background on every launch.
    If a new update is found, the app downloads it and reloads itself
    before you reach the home screen — usually fast enough that you
    don't notice.
  • These don't change the version number you see in your phone's app
    list.

2. Store updates (less common)

  • You install them from the App Store (iOS) or Play Store (Android)
    the same way as any other app update.
  • Used for: changes that need new device permissions (camera,
    notifications), upgrades to native modules, or major version
    bumps.
  • The version number in the App Store / Play Store ticks up.

How to tell which one you got

  • If the version in your phone's app list didn't change but the
    app looks different next time you open it — that was an in-app
    update.
  • If the App Store / Play Store showed an Update button and the
    version number bumped — that was a store update.

Notes / gotchas

  • You don't usually need to do anything. In-app updates download
    on launch; store updates auto-install if you have auto-update
    turned on for your phone.
  • Android users: the Android app is currently being rolled out
    to the Play Store at version 1.4.0. Once it's live, all Android
    users will get the same set of in-app updates as iOS users (we
    align the runtime so updates reach everyone, not just one
    platform).
  • If the app feels stuck on an old version, force-quit and
    reopen — that triggers the in-app update check. If still stuck,
    check the App Store / Play Store for a pending store update.

Video

  • File: videos/11-app-updates.mp4 (to be recorded)
  • Suggested length: 45–60 seconds
  • Suggested script:
    1. Open the app — show normal launch (no visible "updating" UI),
    end on the home screen (5s)
    2. Behind-the-scenes callout: in-app update check ran silently
    during launch (5s)
    3. Show same version number in iOS Settings → General → Storage
    before/after — i.e. unchanged (10s)
    4. Cut to a store update flow — App Store Update button, version
    ticks up (15s)
    5. Brief callout: when each kind is used (10s)

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