All FAQs

#23. How does messaging on the Marketplace work — will I get notified when a buyer reaches out?

Everyone

Audience: Sellers and buyers on the Marketplace.

Short answer: Yes. When someone messages you about a listing,
you'll get an email + push notification (and a count on the bell
icon). Tap the push and you land on the exact thread the
message came from. Replies are real-time, with read receipts and
typing indicators — same as a regular chat.

What you'll see

  • Push notification on your phone the moment a buyer messages
    you.
  • Email as well, in case the push is missed.
  • Unread count on the notification bell at the top right of
    the site, alongside chat unreads.
  • Tap any of the above to jump straight to the conversation.

Inside a Marketplace conversation

  • Real-time — messages appear instantly on the other person's
    phone, no refresh needed.
  • ✓ Seen mark on your last message once the other person reads
    it.
  • Typing indicator (three dots) when they're typing.
  • Reconnecting… banner if your phone briefly loses signal —
    goes away when the connection is back.
  • Background reconnects during long conversations — when a
    session token rotates, the thread reconnects in <1s without
    interruption.

Notes / gotchas

  • Tap deep-links to the right thread. Sellers with multiple
    active buyer conversations on the same listing land in the
    thread the message came from, not a generic inbox.
  • Account handles stay private until you message. Your Venmo
    / CashApp etc. only appear on the listing in masked form; full
    handles surface in the conversation when you choose to share.
  • Saved listings (♡) and Messages are two separate things
    — Saved is your wishlist; Messages is the conversation thread
    with the seller.

Video

  • File: videos/23-marketplace-messaging.mp4 (to be
    recorded)
  • Suggested length: 45–60 seconds
  • Suggested script:
    1. Buyer taps Message Seller on a listing (5s)
    2. Cut to seller's phone — push lands, tap, deep-links to thread
    (10s)
    3. Live exchange showing typing indicator + ✓ Seen (15s)
    4. Brief signal drop → Reconnecting… banner → recovery (10s)
    5. Back at home screen, show notification bell with unread
    marketplace count (10s)

Was this helpful?
Log in to leave feedback.
Still need help? Contact us.