FAQs Frequently Asked Questions
Showing 15 of 30 FAQs.
#3 What do the 5 colored RSVP dots on event cards mean?
The colored dots show how each teammate has responded to an event — and, for paid events, whether they've also paid.
#4 How do I RSVP and pay for a tournament?
Open the tournament event and tap **Going**. If the event has an entry fee, you'll be taken through the registration flow (line selection + entry-fee bill + no-refunds agreement) before …
#7 How do I (a parent) pay my child's team balance with a credit or debit card?
From your **Parent Dashboard**, click **Make Payment for {child}** on the team that has a balance, pick **Credit/Debit Card** from the payment-method dropdown, and check out via Stripe. Your child's …
#8 How do I turn on SMS notifications, and how do I opt out?
Add a phone number to your profile, click **Verify now**, agree to the SMS terms, enter the 6-digit code we text you, and you're set. To stop receiving texts at …
#10 How do polls work, and why do I see a gold banner at the top of the chat?
Anyone in the chat can create a poll. While a poll is active, a gold pill (`🗳 {question} — Please Choose · {countdown}`) shows at the top of the room …
#11 How do app updates work — when do I update from the store vs when does it happen automatically?
Most updates happen **silently in the background** — you'll just notice new features or fixes the next time you open the app. Bigger changes (new system permissions, native libraries) ship …
#12 How do I pin and unpin chat messages?
Hover or long-press a message and tap the **pin icon**. A *Pinned* badge appears on the message and the **pin button at the top of the chat** opens a side …
#13 When does an @-mention actually text the person, and when does it stay silent?
An @-mention texts the person **only if** they have a verified phone number with Direct Alerts on, they've been inactive in that room for **15+ minutes**, and they haven't already …
#22 How do I sell something on the Marketplace from my phone or the website?
Tap **+ Sell** in the Marketplace toolbar (mobile or web). Pick a category, add up to **12 photos**, set a price, choose your shipping options, and post. Your accepted payment …
#23 How does messaging on the Marketplace work — will I get notified when a buyer reaches out?
Yes. When someone messages you about a listing, you'll get an **email + push notification** (and a count on the bell icon). Tap the push and you land on the …
#24 How do I sign in with Face ID or Touch ID?
After your first email-and-password sign-in, the app remembers you. The next time you open it (or come back after a period of inactivity), the system Face ID / Touch ID …
#25 I signed up but can't log in — what's the email-verification step?
Accounts created through the mobile app must **verify their email** before logging in. Open the verification email we sent (check spam) and click the link. If you can't find the …
#26 How do I contact support?
Visit [**thepaintballnetwork.com/contact**](https://thepaintballnetwork.com/contact) and fill out the form (name, email, optional phone, issue category, message). After reCAPTCHA verification you'll see a thank-you confirmation. We get back to you **within 48 hours**.
#27 What is Team Calls, and where do I find it?
**Team Calls** is your team's reference list of codes (plays, signals, lane zones — anything you call out on the field) plus a quiz to test yourself on them. Find …
#30 Where can I see how my team is doing on the Team Calls Quiz?
From Team Calls, click **View Player Scores**. You'll see a leaderboard of every player on the team, plus an **Activity** card and a **Most-Missed Codes (Last 30 Days)** card. Click …