#7. How do I (a parent) pay my child's team balance with a credit or debit card?
Parents
Audience: Parents.
Short answer: From your Parent Dashboard, click Make
Payment for {child} on the team that has a balance, pick
Credit/Debit Card from the payment-method dropdown, and check
out via Stripe. Your child's ledger updates as soon as the payment
clears.
Prerequisites
- You must have an approved parent-child link to your player.
(The Parent Dashboard menu item only shows up for parents with at
least one approved relationship.) - The team must have:
- Stripe connected (see FAQ #5), and
- Stripe enabled in their Payment Settings.
If the team hasn't enabled cards, the Credit/Debit Card option
won't appear in the dropdown — only the methods they accept (Venmo
/ CashApp / etc.).
Step-by-step
- Log in and click Parent Dashboard in the menu.
- Find your child's team card. If they have a balance owed, you'll
see a gold Make Payment for {child} button. - Click it. A "Pay for {child} — {team}" modal opens showing
the balance due. - Enter the Amount (defaults to the full balance — change it
for a partial payment). - From the Payment Method dropdown, pick Credit/Debit Card —
Pay online via Stripe. - Click Submit Payment. You'll be redirected to Stripe's
secure checkout. Enter your card and confirm. - On success, you're returned to the dashboard — the payment shows
on the team Payments page right away and the balance drops.
What happens behind the scenes
- The team's "Pass card processing fee to players" toggle (FAQ #6)
also applies to parent payments — if it's on, you'll see the
small surcharge at checkout. - Team admins (and anyone with the FINANCE role) get an email
and push notification the moment the card payment completes —
no manual confirmation needed. - The payment shows on the Payments page as Credit Card (it
used to show as "Other"; that was fixed 2026-04-28).
Notes / gotchas
- If a payment can't start, the alert shows the specific reason
(missing setup, team disabled cards, network problem) instead of
a generic "Network error." - The payment dropdown won't show methods the team has disabled
in their settings — even if you've used them in the past. - New teams have payment settings initialized correctly from
creation, so card payments work as soon as Stripe is connected.
Video
- File:
videos/07-parent-pay-card.mp4(to be recorded) - Suggested length: 45–60 seconds
- Suggested script:
1. Parent Dashboard → child's team card (10s)
2. Click Make Payment for {child}, pick Credit/Debit Card
from dropdown, set amount (15s)
3. Submit Payment → Stripe checkout, enter test card, confirm
(15s)
4. Show updated balance + Credit Card row on team Payments page
(10s)
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