All FAQs

#16. What is the 1-week-before tournament FINAL NOTICE, and what does the Keep / Drop link do?

Team Leaders Finance Role Players

Audience: Players (FINAL NOTICE), team leaders / FINANCE role
(drop decision link).

Short answer: When a tournament is exactly 7 days away, every
registered player who hasn't paid yet gets a FINAL NOTICE email
with a pay link. At the same time, their team admins get an email
with a one-click Keep on Event / Drop From Event link so they
can free the spot if the player won't pay in time.

What the player gets

  • Email subject: [TPN] FINAL NOTICE — Pay for {event title} or be dropped
  • Body explains they have an unpaid balance for that tournament
    and includes a pay link that drops them on the team payment
    page.
  • If they pay before the event, no further action is required.

What the team admin gets

  • Email naming each player who hasn't paid for that event.
  • For each player, a single-click decision link that opens a
    page with two buttons:
  • Keep on Event — leaves the registration alone.
  • Drop From Event — voids the entry-fee transaction,
    unregisters the player, deletes their RSVP, and frees the line
    spot. (Same effect as the Manage Tournament Lines → Remove
    flow described in FAQ #1.)

What happens behind the scenes

  • A scheduled job (send_event_final_notices) fires daily and
    picks up tournaments exactly 7 days from today with at least one
    unpaid registration.
  • For each unpaid player, the FINAL NOTICE email goes out and a
    decision link is generated for each team admin.
  • When the admin clicks Drop From Event, the platform runs the
    same drop sequence as the manual Remove button: void transaction,
    set registration to unregistered, delete RSVP, free the spot.

Notes / gotchas

  • Decision links are tokenized and one-click. No login required
    — admins can act from email on a phone.
  • Dropping a player here is final from the email's perspective
    if the player pays after the drop, you'd have to re-register them
    manually.
  • The FINAL NOTICE only fires for tournaments exactly 7 days
    out
    , not 8 and not 6. If your team needs additional cadences,
    the weekly balance email (every Wednesday) catches all unpaid
    balances regardless of event timing.

Video

  • File: videos/16-final-notice.mp4 (to be recorded)
  • Suggested length: 60 seconds
  • Suggested script:
    1. Show a player's inbox with the FINAL NOTICE email (10s)
    2. Click pay link, land on team payment page (10s)
    3. Switch to admin's inbox — show drop decision email (10s)
    4. Click Drop From Event, show the resulting page + freed
    line spot (20s)
    5. Mention the cron timing (7 days exact) (10s)

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